GENERAL TERMS AND CONDITIONS
(Applicable to Azores Explore Your Senses, Lda. & Azores Ticket Office)
1. Company Identification and Scope
These Terms and Conditions govern the access and use of the websites www.atazores.com, www.azoresticketoffice.com, and www.azoresselfguided.com, as well as the provision, sale, and intermediation of travel-related services carried out under the brands Azores Explore Your Senses, Lda. and Azores Ticket Office, both operated by the same legal entity.
The services are provided by:
Azores Explore Your Senses, Lda.
Registered Office: Largo Vasco Bensaude nº 31, 9500-103 Ponta Delgada, Azores, Portugal
VAT Number: 516 584 715
The Company operates under the following registrations:
- RNAVT (Travel Agency): 10092
- RRAAT (Tourism Entertainment Activities): no. 14/2024/RAA, dated April 2
Azores Ticket Office is a commercial brand owned and operated by the same legal entity.
By accessing the websites or making any reservation, the Customer declares that they have read, understood, and fully accepted these Terms and Conditions.
2. Contact Information and Customer Support
The Company provides customer support through the following channels:
- Email: info@atazores.com
- Phone: +351 968 991 808 (national mobile network)
Customer support is available daily from 09:00 AM to 06:00 PM (Azores time), except on public holidays.
The same contact may be used for travel assistance during the trip, unless otherwise stated in the booking documentation.
The physical store of Azores Ticket Office is located in Ponta Delgada. Opening hours may vary depending on the season, operational needs, or exceptional circumstances.
3. Legal Framework
The Company operates in accordance with Portuguese law, namely Decree-Law no. 17/2018, which regulates travel and tourism agencies, as well as other applicable legislation regarding tourism entertainment activities.
The Company is duly registered with the RNAVT and complies with all legal obligations, including:
- Civil Liability Insurance (Policy no. 206396706/0) with coverage of €75,000
- Contribution to the Travel and Tourism Guarantee Fund (FGVT)
These mechanisms ensure customer protection in the event of non-compliance, insolvency, or contractual failure.
The Company also operates as a tourism entertainment operator under RRAAT no. 14/2024/RAA.
4. Nature of Services
The Company acts as a DMC (Destination Management Company), organizing, selling, and intermediating services such as accommodation, transportation, activities, and experiences.
It may operate under the following capacities:
- Package Travel Organizer
- Linked Travel Arrangement (LTA) Facilitator
- Intermediary
- Direct Service Provider
The applicable liability depends on the nature of each booking.
5. Website Use
The websites operate as a digital booking platform, allowing users to search, compare, and book own or third-party services.
The information displayed may be provided by third parties. The Company does not guarantee that such information is always complete or up to date.
The Company reserves the right to correct errors, update content, or cancel bookings affected by technical failures.
The use of the platform for fraudulent or illegal purposes is prohibited.
6. Bookings and Confirmation
A booking is considered confirmed after:
- Receipt of payment
- Sending of confirmation (voucher, ticket, or booking number)
From that moment, a binding contractual relationship is established.
The Customer is responsible for the accuracy of the information provided.
7. Prices and Payments
Prices are displayed in Euros (€) and include VAT unless otherwise stated.
Prices may change before confirmation due to external factors.
After confirmation, prices may only be changed in accordance with the law.
Failure to comply with payment deadlines may result in automatic cancellation of the booking.
8. Cancellations by the Customer
Conditions vary according to the service:
Individual services: supplier conditions apply.
Package tours:
- More than 30 days: fees may apply
- 30 days or less: up to 100% penalty
In cases of extraordinary circumstances, a refund may be granted.
No-show results in 100% charges.
9. Amendments and Transfer
Changes depend on availability and may involve additional costs.
The Customer may transfer the booking to another person, subject to conditions and payment of associated costs.
10. Groups and B2B
Group bookings may be subject to specific conditions, including minimum participant requirements and deadlines.
Conditions agreed in writing shall prevail over these terms.
11. Liability
Liability depends on the Company’s role in the booking.
As organizer: full responsibility for execution.
As intermediary: supplier responsibility applies.
As direct provider: responsibility for execution of the service.
Liability is limited to the amount paid by the Customer.
12. Risks and Conduct
The Customer acknowledges the inherent risks of the activities.
All safety instructions must be followed.
Inappropriate behavior may lead to exclusion without refund.
13. Operational Conditions
Schedules may be subject to change.
Additional costs are the responsibility of the Customer.
No refunds are granted for unused services.
14. Force Majeure
The Company shall not be held responsible for events beyond its control.
15. Customer Responsibilities
The Customer must ensure valid documentation and compliance with legal requirements.
16. Insurance
Travel insurance is not included and is strongly recommended.
17. Complaints
Complaints must be communicated during the service or up to 20 days after its completion.
18. Data Protection
Personal data is processed in accordance with the law and the privacy policy.
19. Applicable Law
Portuguese law applies. Competent jurisdiction: Ponta Delgada.
20. Acceptance
By confirming the booking, the Customer accepts these Terms and Conditions.